1. Overview

ThinkMedium LLC (“us”, “our”, or “we”) wants you to be familiar with how we collect, use and disclose information from and about you. This Privacy Policy explains how we and any other digital properties that display authorized links to this policy (“us”, “our”, or “we”) process personal information when you interact with us online, via our website, offline, and/or in person (collectively, “Services” or “Website”).

2. How Do We Collect Personal Information

  • From you. We may collect personal information and other information that you voluntarily provide when you take certain actions, such as when you complete webforms, contact us, sign up for our newsletters, participate in research or surveys, download or request our Playbooks and other materials, register for events or webinars, engage with us as a paying client, or otherwise use our Services.
  • From devices you use when you interact with us online. This includes information collected through our Services and automatically from devices you use to connect to our Services or our customer’s services. For more information about this, please see our “Cookies and similar technologies” section below.
  • From third parties and publicly available sources. This includes personal information we may collect from other public sources, including, but not limited to, websites that enable social sharing, social media sites, and websites from our service providers, customers, vendors, affiliates, or other individuals and businesses.
  • From you in person.

3. The Types of Personal Information We May Collect From You

Depending on how you interact with us, we may collect the following information:

  • Contact Information, such as your name, company, title, zip code, country, work address, work email address, telephone number, or other similar identifiers.
  • Biographic and Demographic Information you voluntarily provide, with your consent.
  • Financial and Payment Information, such as credit card details, bank account number, financial information, and payment preferences, if voluntarily provided by you to us or a vendor.
  • Activity Information, such as information we collect when you access and interact with our Website, including browser or device model and settings, operating system, and unique identifiers, clickstream data, cookies and localStorage, web-based location, IP address, geolocation, and any other Internet usage information our Website may automatically record when you visit our Website. For more information about cookies and similar technologies, please refer to the section “Cookies and Similar Technologies” below.
  • Inferences, such as inferences drawn from any of the personal information identified and discussed in this Privacy Policy.
  • Other Personal Information you provide, such as the content provided either in a job application or in your communications with us, including interactions with us online, in-person, or on the phone.

4. How We Use Your Personal Information

We may use your information for the following reasons, depending on your relationship with us:

  • To provide you the Services requested.
  • To communicate with you, such as when we respond to your inquiries and send you communications, including our newsletters and free Playbooks and guides, and any other communications regarding our products and services. This may also include when we send you administrative e-mail notifications, such as security, or support and maintenance advisories.
  • To provide, market, and develop our products and services, including to maintain our website, troubleshoot, provide administrative and technical support, conduct data analysis, test and research, and better understand the interests of our website users.
  • To understand how you interact with our Services and personalize the product experience and content (including advertising and messaging campaigns).
  • To maintain the safety, security, and integrity of our Services, for example, by authenticating users and providing account security and fraud detection. We may also use your information to monitor, detect, and prevent fraud and improper or illegal activity.
  • To secure and debug our online services, including our network and websites.
  • To send you surveys, news and/or marketing communications by email, subject to your marketing preferences, and when legally required, consent.
  • To conduct research and quality assurance, including to study, develop, and improve our products and services.
  • To comply with legal requirements and/or to investigate or address claims or disputes relating to your use of our Services. This would include the use of your information to comply with our legal and regulatory obligations, to defend ourselves in litigation and investigations, and to prosecute litigations.
  • To help recognize you as a previous visitor and save and remember your preferences and settings and deliver to you appropriate interest-based content.
  • To conduct internal business purposes, including for data analysis, audits, and enhancing our services, as well as to collect analytics in order to understand how our Website is used and to improve it over time.
  • To process and complete transactions, including collecting payment and contact information to process your transactions and deliver our Services to you.

5. How We Disclose Personal Information

We may disclose some or all of the personal information collected from or about you with any of the following entities and for any of the following purposes:

  • Service Providers and Collaborators. We may disclose personal information to vendors, payment processors, contractors, and business and service partners who provide services to, as well as collaborators who jointly develop or promote our services through, for example, sponsorships and co-branded opportunities.
  • Customers. We may provide personal information to our customers in order to facilitate our Services.
  • Social Networks. Some features of our Services may enable you to post content to social networking services (“SNSs”). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
  • Government, regulatory, or law enforcement agencies. We reserve the right to disclose your information to respond to valid information requests from government authorities and judicial requests, to investigate potential fraud, or where otherwise required by law. We may disclose your personal information where we believe the disclosure is necessary or appropriate to comply with regulatory or legal requirements, or to protect the safety, rights, or property of ourselves and others and to exercise, establish, or defend our legal rights.
  • In connection with a merger, acquisition, or business transfer. If we sell all or a part of our business, are part of a merger, consolidation, restructuring, and/or sale of assets or other corporate change, your information may be transferred as part of that transaction.
  • At your direction. We may disclose your personal information at your direction or with your consent.
  • The General Public. We may disclose personal information with the general public if you choose to disclose personal information when contributing content to our Services through forums, blogs, social features, or the like.
  • Aggregate Data. We may disclose your personal information in an aggregated or non-identifying form or otherwise in a form that cannot reasonably be used to identify you.

6. Children’s Privacy

Our Services are for a general audience, are not targeted to children, and do not knowingly collect personal information from children under 13 years of age.

7. Links to Third Party Websites

We may provide links to websites and other third party content (e.g., social media platforms) that are not owned or operated by us. The websites and third party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of these websites.

If you provide any personal information through a third party site, your interaction and your personal information will be collected by and controlled by the privacy policy of that third party site. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this Privacy Policy.

8. User Access and Control

If you would like to access personal information we hold about you, delete, or correct personal information you have previously provided directly to us, please contact us at policies@thinkmedium.tech. Please note that, for security reasons, we will ask you to verify your identity in order to proceed with your request. If you would like to suppress or otherwise limit our use of your personal information, you may contact us using the mechanisms provided below in our “Contact Us” section. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to suppress or limit or if you have other questions about your personal information. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law. Please note that subject to applicable law, in some cases we may not comply with your request where we may require your information in order to, for example, comply with applicable law, or to protect, enforce or defend our rights or employee rights.

When you use our Services, analytics providers and linked social media providers may collect personal information about your online activity on our Services and on third party websites.

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law

9. Information Security

We use commercially reasonable administrative, technical, personnel, and physical measures designed to safeguard information in its possession against loss, theft, unauthorized use, disclosure, or modification. However, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the internet. We cannot guarantee that unauthorized third parties will not gain access to your information; therefore, when submitting personal information to us, you do so at your own risk.

10. Cookies and Similar Technology

We and our partners use various tools to collect data when you visit our Services, including cookies, pixels, localStorage, and other similar technologies. Some of these technologies store data in the browser or on your device. Other technologies may use network-related or other information to recognize your device (e.g., IP address). Our Services use these technologies, for example, when you first request a web page and data is then stored on your computer or other device so the website can access personal information when you make subsequent requests for pages from that Service. These technologies may also be used to collect and store information about your usage of the Services, such as pages you have visited, other content you viewed, and search history. Additionally, we may use these technologies to collect analytics and measure the use of our Services.

Your web browser can be set to allow you to control these technologies, such as whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting these technologies, such as cookies. To find out more about cookies, visit www.aboutcookies.org. For more information about Google Analytics, please review the site “How Google uses data when you use our partners’ sites,” located at www.google.com/policies/privacy/partners/.  To opt out of Google Analytics specifically, please go to https://tools.google.com/dlpage/gaoptout.

Some browsers permit the user to send a “Do Not Track” (“DNT”) preference to websites that the user visits indicating that the user does not wish to be tracked over time and across websites. Because there is not yet a common understanding of how to interpret DNT, we do not currently respond to the DNT signal on our websites. We do, however, respond to global privacy preferences when required by applicable law.

11. Your Marketing Preferences

We may periodically send promotional materials or notifications related to our Services. If you no longer wish to receive promotional marketing materials from us, you may opt out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email.

There are certain service notifications and other non-promotional emails that you may not opt out of, such as notifications of changes to our Services or policies.

12. Location of Data

We are based in the United States, and our Services are hosted in and managed from the United States. We do not have any physical locations outside of the United States, nor do we offer goods, services, or intentionally target or monitor individuals located outside of the United States. If you are a user located outside the United States, you understand and consent to having any personal information processed in the United States or in any other country in which we engage service providers. The United States and other countries’ data protection laws may not be the same as those in your jurisdiction. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in the United States may be entitled to access your personal information.

13. Updates to the Policy

We may update this policy from time to time. To the extent permitted by law, any changes to our Privacy Policy will be posted to the website and will become effective upon posting. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

14. Contact Us

We welcome all requests, suggestions and questions concerning our use of your personal Information. All such communication should be directed to or you can send correspondence to us at policies@thinkmedium.tech, with a subject of Data Privacy.

(Last updated 2024-08-27)